Terms and Conditions

Please read these carefully. By using and purchasing goods from this site you agree to be bound by them.

Your Statutory rights are not affected by any of the following terms and conditions.

• Due to the nature of the internet, we cannot guarantee the availability of the site nor that all electronic communications will be error free. We reserve the right to close the site for maintenance without prior notice at our discretion



• This website or any part of this website may not be reproduced, duplicated, copied or sold or otherwise used for any commercial purpose without our express written consent.



• By using this service, you agree that you will not attempt to undermine the integrity of this web site. You also agree not to use the site for any unlawful purpose.



• Items for sale on this site represent and invitation to treat and not an offer for sale. When you send us an order to purchase an item from the site, this represents an offer to us to purchase the goods. This offer is accepted and a contract entered into when we send an email to you that we have dispatched the goods to the locations you specified in your order. Any goods remaining undispatched do not form part of this offer acceptance and the contract for these items will only exist once a dispatch confirmation for them is sent by us.



• You are responsible for keeping your account secure by restricting access to your password and must take all reasonable steps to keep it secure. You agree to accept all responsibility for activity that takes place under your account. If you believe that your account is or could be used in an unauthorised manner, you must let us know immediately. All the details on your account should be correct and up to date. If the details change, you can log in here and change them. We reserve the right to refuse you access to our website, to close your account, to edit or cancel orders at our discretion.



• We make all reasonable efforts to present accurate information on prices and availability on our site, however, we cannot guarantee the prices shown nor our ability to supply a particular product.



• By purchasing any product from our site, you acknowledge that you have read and understood our Candles Use guidelines.



• We do not sell products that are suitable for use by children. If you are under 18, you may use our site only with the involvement of a parent or guardian.



• Use of our site requires electronic communication, either visiting it or sending messages to us using e-mail. We will also send you e-mails to confirm any orders, provide you information if you have signed up for them and post messages and information on our site. You consent to receive these electronic communications and agree that for contractual purposes, these messages are in writing.



• We reserve the right to make changes to our website and these terms and conditions at any time.



• We will not be held responsible for any losses that result from events that occur that are beyond our control.



• All trademarks appearing on the service are trademarks of their respective owners.

Limitation of Liability and Warranty

You agree that use of this service is entirely at your own risk. Services are provided 'as is,' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with you.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. You hereby acknowledge that the provisions of this section shall apply to all content on the service.

Delivery

ORDERS PLACED IN JULY WILL NOT BE DELIVERED UNTIL AUGUST. THIS SUPERCEDES ALL OTHER INFORMATION ON THIS PAGE FOR THIS PERIOD.

We have a small stock of our most popular candle designs and fragrances ready made in stock.  If the candles you order are in stock, we will ship your order as soon as it is paid.  You can, therefore expect it within 2-4 working days from the receipt of your payment.  However, it is more likely that we will make your candles to order.  In this case, we aim to complete your order and ship it so you receive it within 7-10 working days from the receipt of your payment.

Delivery address

We will deliver to any address in the United Kingdom, and you may split your order and send each item to a different address if you wish.  This means you can send our candles as gifts to whoever you want to.  We can even gift wrap your delivery.

Standard Shipping

We use Royal Mail to ship all our orders.  Packages up to 1kg in weight are sent by first class post.  Over 1kg we use standard parcels.

The pricing of your delivery is performed when you get to the checkout based on the weight of the candles you are ordering and the current Royal Mail price list.  You can check the prices here. 

Jump the queue

We do not offer a next day service as we make most of our candles to order. However, if you can't wait to get your candles, then please use our jump the queue option.  For orders up to 2kg in weight this is an additional £10.  Over 2kg it is £20. We will drop everything and make your order straight away.  We guarantee to make and ship your order within 48 hours of receiving payment.  The order will then be shipped via Royal mail special delivery.

Gift Wrapping

We also offer a gift wrapping service.  For an extra £3.00 per delivery address, we can gift wrap your candle and add a personal message.  Just select the gift wrap delivery option at the checkout.  Please make sure that if you select gift wrapping as a delivery option that you put any message you require in the shipping comments box against the delivery address.

We are sorry, but currently we can only ship to the United Kingdom. This includes Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man.

Always remove all packaging from candles before lighting.

Stand in a container capable of containing drips of molten wax.

Stand the candles where it is stable and will not fall or be knocked over

Keep away from children and pets and never allow children to play with candles.

Never place on an unprotected surface.

Never leave burning candles unattended or move when lit.

Never leave fragments of match in the candle as this may create a second source of flame.

Never allow candle to continue burning if flame becomes enlarged.

Burn away from walls, overhanging surfaces, draughts and flammable materials.

Always extinguish carefully when there is still wax remaining.

Getting the best from your candle

When you burn your candle, in particular on its first use, make sure you burn as big a circle as possible. This will define the burning area for future uses. If you only burn for a short time then on future uses the small circle you have will be the burning core. This obviously only applies to candles with a flat top surface.

With all candles you also have to watch that you do not burn them for ‘too long’. If you keep a candle burning then the walls will start to collapse. The liquid wax which was in the centre of the candle will flow over the side. This can cause damage to any surface it lands on and will reduce the life of your candle. What to do! If the sides are looking soft then carefully extinguish the candle. Taking great care with the very hot wax, gently reshape the candle as it cools. This keeps the walls straight and keeps the future liquid wax contained.

In short you need strong walls to contain molten wax but you do not want them too thick or you loose burning time.

If you follow this advice, you will get the maximum burn time from your candles.